Robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
Web client and mobile apps for remote working
Included in your system, no add-ons needed
Talk with yourcustomers in real time via your website or WhatsApp!
Allow your customers to interact with you instantly
CRMs and Microsoft 365
Save on your phone bills,
add-ons and hardware
Keep your numbers, choose your phones and your provider
3CX includes advanced security features
Hosted or on-premise, MiniPC,
Hyper-V, VMware or KVM
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
● Make and take calls from anywhere
● Video Conferencing
● Instant Messaging and Chat
● Answer WhatsApp messages
● Conference Calls
● Free VoIP calls with your smart phone
● Encrypted and Secure
● Work from anywhere -multifunctional web app with inclusive UC features
● Call from your browser, control your IP phone or smartphone
● Answer customer queries from live chat, WhatsApp and SMS from one interface
● Video conferencing at the click of a button
● Native Desktop App for calls
● Launch calls directly from your CRM
● Integrate seamlessly with Microsoft 365
● View the status of your colleagues
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
Allows customers to communicate with agents via voice, email, chat, social media, and more.
Intelligent routing of incoming calls to the most appropriate agents based on skill set, availability, or other criteria.
Hold incoming calls in a virtual queue and distribute them to available agents when they become free.
Record customer interactions for quality assurance, training, and compliance purposes.
Track call center performance in real-time, including call volume, wait times, and agent availability.
Generate custom reports to analyze call center performance, identify trends, and make data-driven decisions.
Integrate with popular CRM systems to streamline workflows and provide agents with access to customer data.
Create custom IVR menus and automate common tasks, such as call forwarding or call transfers.
Manage the contact center from a web-based console, accessible from any device with an internet connection.
